Returns & Refunds Policy

At Akoya Mockups, we strive for complete satisfaction with every purchase; however, due to the digital nature of our assets, returns are generally handled on a case-by-case basis to ensure fair usage. If you experience any technical issues or are unsatisfied with your order, please contact our support team within 14 days of purchase.

1

Submit a Request

Contact our customer support team via email with your order number and the specific reason for your return request.

2

Review Period

Our team will review your request within 24-48 hours to determine eligibility based on download history and file integrity.

3

Troubleshooting Support

If the issue is technical, our designers will provide direct assistance to help you successfully use the mockup files.

4

Refund Processing

Once approved, a refund will be issued to your original payment method, and access to the digital download will be revoked.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing